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Shiny happy people - Alumni Profiles
June 2013 Issue
When Ron Holt bought a cleaning business in Pensacola, Fla., a decade ago, he admits he had no idea what he was getting into. Over time, however, he realized the typical business model in the cleaning industry was “upside down.” Employees were paid a set fee for their work, whether they did a good job or not. Clients could complain if they were dissatisfied but had little input over the quality of the cleaning. So Holt (BA ’97) devised a new model, one in which clients rate their level of satisfaction with the service after each cleaning. Employees are compensated based on the client ratings, which are submitted through an online survey. “It changed the mindset of the employees,” says Holt (BA ’97), whose company, Two Maids & A Mop, now has 12 locations in five states: Alabama, Florida, Georgia, North Carolina and Tennessee. “When the employees come in for the day’s work the first thing they ask is what their …
Read full article at http://uga.edu/gm/ee/index.php?/single/2013/06/1884/.
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